What People Are Saying about AI Chatbots
I’m the hospital manager at Hatton Veterinary Hospital, part of Western Veterinary Partners. My CSRs and I have had great success with our new AVA platform. We have had a significant decrease in phone calls and wait times. It has allowed us to focus more on our customer service to our clients and patients. Each week I checked in with my CSR to get feedback and I was told that they feel like their stress levels have also decreased and they have had more time to focus on their daily work. I also received amazing feedback from our clients that Ava is convenient for them because it allows our clients to schedule their appointments and request medications that they need for their pets without having to hold for a CSR. I am very pleased and grateful that we have had the opportunity to be included in this and I highly recommend AVA and greatly appreciate VetPawer.
- Tamiko Wilson, Hospital Manager, Hatton Veterinary Hospital
The AVA™ technology allows my staff to focus on the client that is present while still meeting the needs of those calling us. And, AVA™ connects directly to our practice’s phone system and software, so the integration is seamless. Our clients have also shared positive feedback. They appreciate the convenience of not being on hold and being able to make an appointment at any time of the day or night, including weekends.
- Dr. Knapp, Owner, Knapp Hospital
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